cac:ServiceLevelAgreement

Element information

Content

• Sequence [1..1]
  1. cbc:ID [0..1]An identifier for this service level agreement.
  2. cbc:ServiceTypeCode [0..1]A specific type of service subject to this service level agreement.
  3. cbc:ServiceType [0..*]A specific type of service subject to this service level agreement, expressed as text.
  4. cbc:AvailabilityTimePercent [0..1]The availability percentage (e.g. 98.5% of the time).
  5. cbc:MondayAvailabilityIndicator [0..1]Indicates whether this service is available on monday (true) or not (false).
  6. cbc:TuesdayAvailabilityIndicator [0..1]Indicates whether this service is available on tuesday (true) or not (false).
  7. cbc:WednesdayAvailabilityIndicator [0..1]Indicates whether this service is available on wednesday (true) or not (false).
  8. cbc:ThursdayAvailabilityIndicator [0..1]Indicates whether this service is available on thursday (true) or not (false).
  9. cbc:FridayAvailabilityIndicator [0..1]Indicates whether this service is available on friday (true) or not (false).
  10. cbc:SaturdayAvailabilityIndicator [0..1]Indicates whether this service is available on saturday (true) or not (false).
  11. cbc:SundayAvailabilityIndicator [0..1]Indicates whether this service is available on sunday (true) or not (false).
  12. cbc:MinimumResponseTimeDurationMeasure [0..1]The response time for aknowledgment (e.g. to send a receipt to a sending Access Point within 300 seconds).
  13. cbc:MinimumDownTimeScheduleDurationMeasure [0..1]The minimum down time schedule for programmed maintenance (e.g. scheduled 3 days before).
  14. cbc:MaximumIncidentNotificationDurationMeasure [0..1]The maximum length of time between the occurrence of an incident and the issuance of a notification (e.g. within 4 hours).
  15. cbc:MaximumDataLossDurationMeasure [0..1]The maximum data loss permitted (e.g. last 24 hours).
  16. cbc:MeanTimeToRecoverDurationMeasure [0..1]The time taken to recover after an outage of service (e.g. 3 hours).
  17. cac:ServiceAvailabilityPeriod [0..*]The period for which the service is available.
  18. cac:ServiceMaintenancePeriod [0..*]The period of time designated in advance by the technical staff, during which preventive maintenance that could cause disruption of service may be performed.

Attributes

None

Used in

• Type cac:DigitalAgreementTermsType (Element cac:DigitalAgreementTerms)

Sample instance

<cac:ServiceLevelAgreement>
   <cbc:ID>1</cbc:ID>
   <cbc:ServiceTypeCode>AP</cbc:ServiceTypeCode>
   <cbc:AvailabilityTimePercent>98.5</cbc:AvailabilityTimePercent>
   <cbc:MondayAvailabilityIndicator>true</cbc:MondayAvailabilityIndicator>
   <cbc:TuesdayAvailabilityIndicator>true</cbc:TuesdayAvailabilityIndicator>
   <cbc:WednesdayAvailabilityIndicator>true</cbc:WednesdayAvailabilityIndicator>
   <cbc:ThursdayAvailabilityIndicator>true</cbc:ThursdayAvailabilityIndicator>
   <cbc:FridayAvailabilityIndicator>true</cbc:FridayAvailabilityIndicator>
   <cbc:MinimumResponseTimeDurationMeasure unitCode="SEC">300</cbc:MinimumResponseTimeDurationMeasure>
   <cbc:MinimumDownTimeScheduleDurationMeasure unitCode="DAY">3</cbc:MinimumDownTimeScheduleDurationMeasure>
   <cbc:MaximumIncidentNotificationDurationMeasure unitCode="HUR">4</cbc:MaximumIncidentNotificationDurationMeasure>
   <cbc:MaximumDataLossDurationMeasure unitCode="HUR">24</cbc:MaximumDataLossDurationMeasure>
   <cbc:MeanTimeToRecoverDurationMeasure unitCode="HUR">3</cbc:MeanTimeToRecoverDurationMeasure>
   <cac:ServiceAvailabilityPeriod>
      <cbc:StartTime>09:00:00</cbc:StartTime>
      <cbc:EndTime>16:00:00</cbc:EndTime>
   </cac:ServiceAvailabilityPeriod>
   <cac:ServiceMaintenancePeriod>
      <cbc:StartTime>22:00:00</cbc:StartTime>
      <cbc:EndTime>06:00:00</cbc:EndTime>
   </cac:ServiceMaintenancePeriod>
</cac:ServiceLevelAgreement>